Your Privacy Is Important to Us
Global Journeys respects the privacy of our clients and website visitors and recognizes the importance of protecting personal information.
This Privacy Policy explains how Global Journeys may collect, use, store, protect and disclose information, including personal information, obtained through our website and in connection with the travel services we provide.
By accessing or otherwise using the Global Journeys website or providing personal information to Global Journeys, you acknowledge the practices described in this Privacy Policy.
1. PRIVACY STATEMENT AND COLLECTION OF PERSONAL INFORMATION
For the purposes of this Privacy Policy, references to “Global Journeys,” “we,” “us,” or “our” refer to Global Journeys and its travel business.
We collect personal information only where it is reasonably required to respond to an inquiry, provide travel-related services, administer a booking or transaction, communicate with our clients, operate our website or conduct our business.
The nature and amount of personal information collected will depend upon the services requested and the travel arrangements involved.
2. CHANGES TO THIS PRIVACY POLICY
Global Journeys reserves the right to update or amend this Privacy Policy from time to time.
Any updated Privacy Policy will be made available through our website. Where required, appropriate consent will be obtained before materially changing how previously collected personal information is used or disclosed.
We encourage visitors to review this Privacy Policy periodically.
3. INFORMATION COLLECTED THROUGH OUR WEBSITE
When you visit our website, certain information may be collected automatically through technologies such as cookies, web beacons, log files, server logs and other navigational-data technologies.
This information may include:
- IP address
- Browser type
- Pages visited
- Time spent on the website
- General website-navigation information
- Website preferences
- Referring websites or pages
This information may be used to understand how visitors use our website, improve website performance, administer the website and improve the services and information we provide.
4. COOKIES
Our website may use session and persistent cookies.
Session cookies are temporary and generally disappear after you close your browser.
Persistent cookies may remain on your device until they expire or are deleted. They may be used to remember preferences and improve your experience when returning to the website.
Most browsers allow users to accept, reject or receive notifications regarding cookies.
Disabling cookies may affect the functionality of certain portions of the Global Journeys website.
5. WEBSITE ANALYTICS AND ADVERTISING
Global Journeys may use website analytics services provided by third parties.
These services may use cookies and similar technologies to collect information about website activity. This information may be used to evaluate website usage, compile reports, understand visitor behaviour and improve our website and services.
Where applicable, anonymous or aggregated website information may also be used to provide advertising that is more relevant to visitors’ interests.
6. PERSONAL INFORMATION WE MAY COLLECT
When you request information, make an inquiry, obtain a quotation, book travel or otherwise use our services, Global Journeys may request personal information necessary to provide the requested service.
Depending upon the service or travel arrangements involved, this information may include:
- Full legal name
- Mailing or physical address
- Email address
- Telephone number
- Payment and billing information
- Credit-card information
- Other information necessary to complete the requested service or transaction
Information collected through our website may, where appropriate, be linked with information collected through cookies or other website technologies.
When such information becomes associated with an identifiable individual, we will treat it as personal information.
7. USE OF PERSONAL INFORMATION
- Global Journeys may use personal information for purposes including:
- Responding to travel inquiries
- Preparing travel quotations and itineraries
- Making and administering travel reservations
- Processing authorized transactions
- Communicating regarding existing or proposed travel arrangements
- Providing requested travel-related services
- Maintaining appropriate business and transaction records
- Internal reporting
- Website administration and security
- Providing information regarding products, services or travel opportunities where appropriate
Global Journeys does not sell or rent personal information.
8. SHARING OF PERSONAL INFORMATION
Personal information may be provided to affiliates, travel suppliers, service providers or other parties where necessary to provide requested services, process transactions, operate our website, host or maintain systems, process or archive information, or otherwise support our business operations.
This may include organizations involved in providing or administering a client’s travel arrangements.
Where appropriate, Global Journeys expects service providers handling personal information on our behalf to maintain appropriate privacy and security safeguards.
Information may also be disclosed where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes or enforceable governmental requests, or to protect the rights, property or security of Global Journeys, its clients or others.
If Global Journeys or its business is acquired, merged, reorganized or transferred, information may be transferred as part of that business transaction, subject to applicable legal requirements.
9. INTERNATIONAL AND CROSS-BORDER PROCESSING
Travel is inherently international.
Personal information required to arrange travel may need to be provided to travel suppliers, service providers or other organizations located outside your province or country of residence.
Depending upon the travel arrangements requested, these organizations may include:
- Airlines
- Hotels and resorts
- Cruise lines
- Tour operators
- Destination management companies
- Transportation providers
- Travel insurance providers
- Ground operators
- Other travel-service providers
Information processed or stored outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored.
Where personal information is required to complete requested travel arrangements or services, Global Journeys may provide the necessary information to the relevant service providers.
10. SECURITY OF PERSONAL INFORMATION
Global Journeys takes reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, Global Journeys cannot guarantee the absolute security of information transmitted electronically.
For your protection, credit-card security codes (CVV/CVC) should not be sent to Global Journeys by regular email or text message.
Where secure forms, telephone verification or other approved methods are provided for transmitting sensitive payment information, clients should use those methods.
11. ACCESSING OR UPDATING PERSONAL INFORMATION
Clients may contact Global Journeys to request access to, correction of or updating of their personal information where appropriate.
Global Journeys may require sufficient identification before processing such a request.
Requests may be subject to limitations where permitted or required by applicable law, including where providing access could affect the privacy rights of another individual.
12. EMAIL COMMUNICATIONS
Clients and website visitors who provide an email address may receive communications relating to their inquiries, bookings, travel arrangements, services or other information relevant to their relationship with Global Journeys.
Where marketing or promotional communications are provided, recipients may use the unsubscribe or opt-out instructions contained in those communications where applicable.
Operational communications necessary for an existing inquiry, reservation or travel service may still be sent when required to administer that service.
13. THIRD-PARTY WEBSITES AND TRAVEL SUPPLIERS
Our website, quotations, itineraries and communications may contain links to third-party websites or travel suppliers.
These may include airlines, hotels, resorts, cruise lines, tour operators, transportation companies, insurance providers, destination-management companies and other travel-service providers.
Global Journeys is not responsible for the privacy policies or practices of independent third-party websites or organizations.
Clients should review the privacy policies of third-party providers before providing personal information directly to those organizations.
14. CHILDREN AND MINORS
Global Journeys recognizes the importance of protecting the privacy of children and minors.
Where personal information concerning a minor is required for legitimate travel arrangements, Global Journeys may request that such information be provided or authorized by a parent, legal guardian or other person legally authorized to act on behalf of the minor.
Personal information concerning a minor will be handled in accordance with the same privacy and security principles applicable to other personal information.
15. ELECTRONIC COMMUNICATIONS
Email and other electronic communications are not guaranteed to be completely secure.
Clients should exercise care when transmitting sensitive personal or financial information electronically.
Where more secure methods of providing sensitive information are available, Global Journeys may direct clients to use those methods.
16. CONTACT US
If you have questions regarding this Privacy Policy, the collection, use or disclosure of your personal information, or if you would like to request access to or correction of your personal information, please contact:
GLOBAL JOURNEYS
We Take You There
3015 163 Street
Surrey, British Columbia
V3Z 0E3, Canada
Privacy Contact: Joni Davis
Email: joni.davis@globaljourneys.ca
Website: www.globaljourneys.ca